Project Metrics:
Design, Evaluation and Implementation

Description

Companies are increasingly focusing on performance measurement systems to improve their competitiveness. It seems like everywhere you turn managers are being asked to calculate and report an abundance of metrics related to customer satisfaction, process efficiency, financial performance and many others. For a long time, the saying “If you can’t measure it, you can’t manage it” has supported the notion that an organization’s measurement system strongly affects the behavior of people both inside and outside the organization. More recently, project management maturity models, such as SEI CMM, have stressed the importance of measurement for the prediction of future project cost, schedule and risks.

This overwhelming emphasis on metrics has increased the importance of project control systems and corrective action in the daily work life of the project manager. As such, this course has been designed to explore the challenges and opportunities that are faced by project managers in designing, evaluating, and implementing project measurement systems. In this eight-hour session, project metrics control systems and methodologies and the appropriate implementation strategies will be presented and applied to real-life situations through action learning and interactive exercises.

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